How do I know if my pet is seriously ill?

Signs indicating serious conditions: the animal won't stand or is extremely lethargic, difficulty breathing or noisy breathing, swollen and hard abdomen, unable to urinate for more than 12 hours, seizures, or loss of consciousness. If any of these are present, don't wait — contact a vet immediately.

My cat vomited once — do I need to see a vet?

Vomiting once, especially after eating too fast or swallowing hairballs, usually doesn't require a vet visit. Monitor for 12–24 hours. If vomiting occurs more than 3 times in one day, there's blood in the vomit, or it's accompanied by other symptoms like diarrhea or lethargy, contact a vet right away.

Should a dog that refuses to eat for a day go to the vet immediately?

A dog not eating for 1 day while still active and alert can usually be observed for 24–48 hours. Try switching to different food or adding a small topper. However, if the dog refuses to eat for more than 2 days, is lethargic, vomiting, or has diarrhea, that's a sign to see a vet. For puppies, more than 12 hours without eating already warrants attention.

When should exotic pets (rabbits, hamsters, birds) go to the vet?

Exotic pets tend to hide signs of illness longer than cats or dogs — this is a natural instinct as prey animals. If your exotic pet refuses to eat for more than 12 hours, won't move from its cage corner, isn't defecating, or shows drastic changes in fur or body condition, don't delay. Small animals can deteriorate very rapidly within 6–12 hours.

Can I consult via WhatsApp before calling a vet to my home?

Yes. The Birawa Vet team is available for an initial consultation via WhatsApp. You can describe the symptoms, send photos or videos of your pet's condition, and our team will help determine whether an immediate vet visit is needed or if home observation is sufficient. Contact us at 6285177906668.

When to Go to the Vet? Checklist: Emergency Signs vs Can Wait

One of the most common concerns among pet owners is: "Does this need a vet right now, or can it wait?" Going to the vet too often for minor issues is unnecessary, but delaying something that is genuinely an emergency can be fatal.

This self-triage guide helps you make better decisions from home — without panic and without being too late.

Emergency Signs: Contact a Vet Immediately

Don't Wait Until It's Too Late!

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The following conditions cannot wait. Contact a vet or 24-hour emergency service right away:

EMERGENCY — Contact Vet Now

✗ Difficulty breathing, very rapid breathing, or noisy breathing

✗ Complete inability to urinate (especially in male cats)

✗ Swollen, enlarged, or hard abdomen

✗ Seizures (uncontrolled body shaking)

✗ Loss of consciousness or not responding

✗ Vomiting blood or bloody diarrhea

✗ Collapse or inability to stand upright

✗ Poisoning (ate rat poison, chocolate, toxic plants)

✗ Severe trauma (hit by vehicle, fallen from height)

✗ Very high body temperature (>40°C) or extremely low temperature

Signs That Need a Vet Within 24 Hours

Not an immediate emergency, but needs to be addressed today or tomorrow — do not delay more than 24 hours:

SEE VET WITHIN 24 HOURS

! Refuses to eat for more than 24 hours (cats) or 48 hours (dogs)
! Vomiting or diarrhea more than 3–4 times in 24 hours
! Very lethargic — won't play, not responding to calls but still conscious
! Signs of dehydration (dry gums, inelastic skin)
! Deep wounds, wounds that are pus-filled or have an odor
! Eyes or nose with thick green or yellow discharge
! Blood in urine or straining to urinate but still producing some

Can Monitor at Home — Contact Vet If It Worsens

MONITOR AT HOME (12–48 HOURS)

○ Occasional sneezing without colored discharge
○ Vomiting 1–2 times, cat is still active and willing to drink
○ Diarrhea once, no blood, animal is still active
○ Poor appetite for 1 day, but still drinking and active
○ Small wound or light scratch without signs of infection
○ Mild limping after jumping, still willing to put weight on the leg
○ Mild lethargy for one day after vaccination (normal side effect)

Special Notes by Pet Type

Cats

Cats are very good at hiding pain — this is a natural instinct. When a cat appears sick, its condition is often already more serious than it looks.

• Male cat not urinating — absolute emergency within 6–12 hours. Urethral blockage can be fatal.
• Not eating for more than 24–48 hours — risk of hepatic lipidosis (liver disease from fasting).
• Continuously hiding — this is often a sign of serious illness, not just mood.
• Breathing with mouth open — very abnormal in cats, this is an emergency.

Exotic Pets (Rabbits, Hamsters, Birds, Guinea Pigs)

Small exotic pets have very minimal energy reserves. What looks "slightly off" in a cat can mean a critical condition in a hamster or rabbit.

• Not eating for >12 hours → consult a vet
• Not moving from corner of cage → immediate evaluation
• No droppings in cage → emergency (especially rabbits — GI stasis)
• Bird at bottom of cage, won't perch → critical sign
• Eyes partially closed during the day → not normal, needs evaluation

Not Sure If You Need a Vet? Ask Us via WhatsApp First

The Birawa Vet team is ready to help you do an initial triage via WhatsApp — for free. Describe the symptoms, send photos or videos, and we will help determine the best next step for your pet. If a vet visit is needed, our team can come to your home in South Jakarta and surrounding areas.

Free Consultation via WhatsApp